Return & Refund Policy

Return & Refund Policy

At Packriti.com, we value your satisfaction and strive to deliver high-quality packaging materials. Please read our return and refund policy carefully before making a purchase.

📦 Returns Eligibility

We accept returns or replacements only in the following cases:

  • You received a damaged product

  • You received a defective product

  • You received the wrong item

Note: Returns are not accepted for products ordered in bulk, custom sizes, or if the packaging has been opened or tampered with.

⏰ Return Request Timeline

You must initiate a return or replacement request within 48 hours of delivery by:

🚚 Return Process

Once your return request is approved:

  1. We will arrange a reverse pickup (where available), or guide you on how to return the product.

  2. Products must be returned in unused, original condition with all packaging materials.

  3. After receiving and inspecting the returned item, we will process your refund or replacement.

💸 Refunds

Refunds will be issued only in the following cases:

  • The product is out of stock and cannot be replaced

  • A genuine issue is reported and verified

  • The product is returned successfully and approved by our team

Refunds will be processed to the original payment method within 5–7 business days after return approval.

❌ Non-Returnable Items

We do not accept returns for:

  • Custom printed or made-to-order packaging

  • Used, damaged by customer, or opened products

  • Bulk or wholesale orders unless defective

📍Important Notes

  • Return shipping is free if the error is on our part.

  • We reserve the right to approve or reject return/refund requests based on evidence and inspection.

  • No refunds will be processed without prior communication and approval.

📞 Contact Us

Have questions about your order or return?

📧 Email: support@packriti.com